Refund Policy
At Giftyna, we want you to feel confident in every purchase.
If something isn’t right, we offer a 45-day return policy to make things simple and fair.
45-Day Return Window
You may request a return within 45 days of receiving your order.
To be eligible for a return, items should be in original condition and include proof of purchase, such as your order number or confirmation email.
How to Start a Return
To begin a return, please contact our support team at:
service@giftyna.com
Please include:
• Your order number
• The item(s) you wish to return
• A brief reason for the return
• Photos or videos if the item is damaged, defective, or incorrect
Our team will review your request and help you with the next steps.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will review the issue and help provide a suitable solution, which may include a replacement, partial refund, or full refund depending on the situation.
Photos or videos may be required for verification.
Refund Process
Once your return or refund request is reviewed and approved, your refund will be issued to your original payment method.
Refund processing time is usually 3–7 business days, depending on your bank or payment provider.
Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Exchanges
If you need to exchange an item, please contact us at service@giftyna.com with your order number and details about the item you would like to exchange.
Our team will help you find the best solution based on product availability and your order situation.
Order Cancellations
Orders can be canceled within 12 hours of purchase.
After this period, orders may already be processed, packed, or shipped, and cancellation may not be possible.
If your order has already shipped, please contact us after receiving it and we will help you with the next steps.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Giftyna
95 5th Ave, 5th Floor New York, NY, United Sates 10003
Email: service@giftyna.com
Phone: +1 917-763-9036